Terms of Service

Overview

These Terms of Service govern your use of the Artefact Tours website and online store and any purchases made through it.

The terms “we”, “us” and “our” refer to Artefact Tours. Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products to you.

By using our website or placing an order, you agree to these Terms of Service together with our Privacy Policy and Refund Policy.

Nothing in these Terms affects your statutory rights as a consumer.

1. About us and contacting us

Artefact Tours is a UK-based business.

You can contact us at:

Email: nicoleh.tours@gmail.com

Our business contact details and any other information required by law will be made available through our website and order communications.

2. Using our website

You may use our website only for lawful purposes.

You must not:

• use the website in a way that violates applicable law;

• attempt to gain unauthorised access to the website or its systems;

• introduce viruses, malicious software or other harmful technology;

• interfere with the proper operation or security of the website;

• reproduce, copy or exploit substantial parts of the website or its content without our permission; or

• use the website in a fraudulent or misleading way.

We may restrict or suspend access to the website where reasonably necessary for security, maintenance, legal compliance or misuse of the website.

3. Products

We take reasonable care to ensure that product descriptions, photographs and other information on our website are accurate.

However, colours and appearance may vary slightly depending on your screen, device settings and the printing or manufacturing process.

Our products may be produced on demand. Minor variations that are normal for printed or manufactured products are not necessarily defects.

We may update product descriptions, specifications or availability from time to time.

Nothing in this section limits your statutory rights where goods are faulty, not as described or otherwise fail to meet the standards required by law.

4. Orders

When you place an order through our website, you are making an offer to purchase the relevant products.

After placing your order, you should receive an order confirmation electronically. A contract between you and us is formed when we accept your order.

We reserve the right to refuse or cancel an order where reasonably necessary, for example where:

• a product is unavailable;

• there has been an obvious pricing or description error;

• payment has not been authorised;

• we reasonably suspect fraud or misuse; or

• we are unable to fulfil the order.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

Please check the details of your order carefully before submitting it.

5. Prices and payment

Prices displayed on our website are the prices payable at the time you place your order, subject to any clearly stated promotion or discount.

The total price payable, including any applicable taxes and delivery charges, will be shown before you complete your purchase.

Payment must be made using one of the payment methods offered at checkout.

Promotions, discount codes and special offers may be subject to additional conditions. Where specific promotional terms conflict with these general Terms, the promotional terms will apply to that promotion.

6. Delivery

We will provide information about estimated production and delivery times before or during the ordering process.

Delivery dates are estimates unless we expressly agree otherwise. Delays may occasionally occur because of circumstances outside our reasonable control.

Unless a different delivery period has been agreed with you, goods will be delivered within the period required by applicable consumer law.

You are responsible for providing an accurate and complete delivery address.

Risk in the goods passes to you when the goods are delivered to you, or to another person identified by you to receive them.

Where you independently arrange for delivery using a carrier that we did not offer as a delivery option, different rules may apply.

If your order is lost, damaged or significantly delayed in transit, please contact us so that we can investigate and provide any remedy required by law.

7. Cancellations and returns

Your rights to cancel or return an order are described in our Refund Policy.

If you are a UK consumer purchasing goods online, you will generally have the right to cancel your contract within 14 days after receiving the goods, subject to exceptions provided by law.

After telling us that you wish to cancel, you will generally have a further 14 days to return the goods.

Our voluntary returns policy may provide additional rights beyond these statutory minimum rights.

Nothing in our Refund Policy or these Terms limits your rights where goods are faulty, damaged, not as described or otherwise fail to comply with applicable consumer law.

8. Faulty or damaged products

Products supplied to UK consumers must be:

• as described;

• of satisfactory quality; and

• fit for their intended purpose.

If you receive a product that is damaged, defective, incorrect or otherwise does not meet these requirements, please contact us at nicoleh.tours@gmail.com.

Depending on the circumstances and applicable law, you may be entitled to a refund, replacement, repair or another appropriate remedy.

Your statutory rights are not affected by any voluntary return policy we offer.

9. Intellectual property

Unless otherwise stated, the text, branding, graphics, layouts, original photography, designs and other content created by Artefact Tours and displayed on this website are owned by or licensed to Artefact Tours and are protected by applicable intellectual property laws.

You may view and use our website for your own personal, non-commercial purposes.

You must not reproduce, distribute, modify, sell, republish or commercially exploit our original website content without our prior permission, except where permitted by law.

Certain photographs, artworks, historical images or other materials appearing on our website or products may be owned by third parties or used under licence, permission, open licence or applicable copyright exceptions. Rights in those materials remain with their respective owners.

“Artefact Tours” and associated branding may not be used in a way that suggests an affiliation, endorsement or association with us without our permission.

10. Third-party services and links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, availability or practices of third-party websites that we do not control.

If you choose to purchase goods or services directly from a third party, your transaction will be governed by that third party’s terms and policies.

The website may also use third-party services for areas such as payments, fulfilment, analytics and advertising.

11. Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce technology used to operate the store, but purchases made from the Artefact Tours store are contracts between you and Artefact Tours.

Shopify may process personal information in connection with your use of the store in accordance with its own privacy practices.

12. Privacy

We process personal information in accordance with our Privacy Policy.

Our store is hosted by Shopify and we may also use third-party service providers for services such as payment processing, order fulfilment, delivery, analytics and advertising.

Please review our Privacy Policy for further information about what personal information we collect, why we collect it, how it may be shared and your rights.

13. Reviews and feedback

If you voluntarily submit a review, testimonial, comment, photograph or other feedback to us, you confirm that you have the right to provide that material.

You grant us permission to reproduce and display that feedback for reasonable business and promotional purposes, unless you tell us otherwise or applicable law requires otherwise.

We will not knowingly publish content that infringes another person's rights or is unlawful.

You remain responsible for content that you submit.

14. Errors and corrections

We try to ensure that information on our website is accurate, but occasional typographical, pricing or technical errors may occur.

We may correct errors or update information where reasonably necessary.

If an error materially affects an order you have already placed, we will contact you where appropriate and give you any rights or remedies required by law.

We will not rely on this section to remove or restrict rights that consumers are entitled to under applicable law.

15. Availability of the website

We do not guarantee that the website will always be available or uninterrupted.

We may temporarily suspend access for maintenance, technical problems, security reasons or circumstances outside our reasonable control.

This does not affect our obligations in relation to orders that we have already accepted.

16. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of statutory consumer rights; or

• any other liability that cannot legally be excluded or limited.

We are responsible for losses that are a reasonably foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

If you are purchasing as a consumer, we are not responsible for business losses such as loss of profits, business opportunities or commercial revenue arising from your personal use of our products.

17. Events outside our control

We will not be responsible for delay or failure to perform an obligation where this is caused by circumstances outside our reasonable control.

Such circumstances may include disruption to postal or courier services, natural disasters, industrial action, major technical failures, government restrictions or other exceptional events.

Where such an event affects an order, we will take reasonable steps to minimise the effect on you and will comply with any cancellation or refund obligations required by law.

18. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

19. Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

20. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to our business, website or applicable law.

The version of the Terms that applies to your purchase will normally be the version in force when your order was placed.

Any updated Terms will be published on this page.

21. Governing law and disputes

These Terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory consumer protections that apply where you live.

Nothing in these Terms removes any mandatory rights you have under applicable consumer law.

If a dispute arises, we encourage you to contact us first at nicoleh.tours@gmail.com so that we can try to resolve the issue.

Consumers may bring proceedings in any court that has jurisdiction under applicable law.

22. Contact

If you have any questions about these Terms of Service, please contact:

Artefact Tours
Email: nicoleh.tours@gmail.com